IT Program Manager @International Rescue Committee (IRC)

The International Rescue Committee (IRC) is a global humanitarian organization dedicated to responding to the world’s most severe crises. Established in 1933 at the call of Albert Einstein, the organization operates in more than 40 countries and across 29 U.S. cities. Its mission centers on restoring health, safety, education, economic wellbeing, and empowerment to individuals and communities affected by conflict and disaster.

The IRC plays a critical role in delivering sustainable impact by helping millions regain control over their lives and rebuild their communities. Through its programs and global workforce, the organization continues to promote dignity, hope, and long-term resilience.

The Role Overview

The IT Program Manager position is a strategic and high-impact role within the organization’s technology ecosystem. The individual in this role is responsible for managing digital platforms that directly support fundraising initiatives—an essential driver of life-saving humanitarian programs worldwide.

Operating at the intersection of technology delivery, stakeholder engagement, and mission execution, the IT Program Manager ensures seamless digital experiences for supporters and donors. The role requires oversight of a modern marketing technology (MarTech) stack, including platforms such as:

• Fundraising and e-commerce systems
• Website content management systems
• Customer relationship management tools
• Data and analytics platforms
• Email and SMS engagement systems

This position is integral to maintaining and advancing a best-in-class digital supporter journey.

Key Responsibilities

The IT Program Manager oversees a diverse portfolio of initiatives, ensuring timely and high-quality delivery across multiple projects. Core responsibilities include:

• End-to-End Program Delivery
  • Manage the full lifecycle of concurrent projects
  • Define scope, develop roadmaps, and oversee implementation
  • Ensure alignment with timelines, budgets, and quality standards
• Agile Leadership
  • Serve as Scrum Master across teams
  • Facilitate sprint planning, stand-ups, and retrospectives
  • Remove blockers and promote continuous improvement
• Stakeholder Engagement
  • Provide clear and consistent status updates
  • Communicate effectively with both technical teams and senior leadership
  • Build trust and alignment across departments
• Budget and Vendor Management
  • Track project budgets and validate expenditures
  • Manage vendor relationships and invoicing processes
  • Support financial planning and forecasting
• Business Analysis and Requirements Management
  • Collaborate with analysts to define functional and technical requirements
  • Document workflows and system processes
  • Coordinate testing and validation activities
• Risk and Roadmap Management
  • Identify, assess, and mitigate project risks
  • Maintain risk registers and escalation pathways
  • Partner with product teams to shape long-term strategic roadmaps

Required Qualifications

Candidates considered for this role typically demonstrate a blend of technical expertise, project management experience, and strong interpersonal skills. Key qualifications include:

• 3–6 years of experience in IT project or program management
• Proven ability to manage multiple projects simultaneously
• Experience with Agile methodologies such as Scrum or SAFe
• Proficiency in project management tools (e.g., Jira, Monday.com)
• Strong analytical, organizational, and problem-solving capabilities
• Effective communication skills across diverse stakeholder groups

Preferred Skills and Experience

Additional experience that strengthens candidacy includes:

• Familiarity with MarTech platforms and ecosystems
• Experience in nonprofit fundraising or digital engagement
• Knowledge of system development life cycle (SDLC) methodologies
• Vendor and budget management expertise
• Proficiency in tools such as Excel, PowerPoint, and Visio

Certifications such as PMP, CSM, or SAFe, as well as experience in international development or payment processing platforms, are considered advantageous.

Work Environment and Benefits

The role is designed with flexibility in mind, supporting remote or hybrid work arrangements depending on location. While based in New York, the position allows for remote work across the United States, with occasional travel depending on project needs.

Employees benefit from a comprehensive compensation and benefits package, including:

• Competitive salary range based on experience and location
• Paid time off, holidays, and sick leave
• Medical, dental, and vision insurance options
• Retirement savings plans with employer contributions
• Access to employee assistance and wellness programs

Organizational Culture and Values

The IRC fosters a collaborative and inclusive work environment grounded in its core values: integrity, service, equality, and accountability. Employees are expected to uphold high professional standards and contribute to a culture of transparency, ethical conduct, and continuous learning.

The organization emphasizes:

• Innovation and data-driven decision-making
• Cross-cultural collaboration in a global workforce
• Community-centered approaches to problem-solving
• Ongoing professional development and growth

Recruitment Process

The hiring process typically involves multiple stages to ensure alignment between candidates and organizational needs:

• Initial screening with recruitment teams
• Interview with hiring managers or stakeholders
• Final assessment, potentially including panel interviews
• Reference and background checks prior to offer

While structured, the process may vary depending on role requirements and location.

Why This Role Matters

The IT Program Manager plays a pivotal role in enabling the digital infrastructure that powers humanitarian impact. Every system enhancement, platform integration, and campaign delivery contributes directly to securing resources that support vulnerable populations worldwide.

This position offers an opportunity to combine technical leadership with meaningful, mission-driven work—making a tangible difference on a global scale.

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Disclaimer: Global South Opportunities (GSO) is not the organization offering this opportunity. For any inquiries, please contact the official organization directly. Please do not send your applications & CVs to GSO, as we are unable to process them. Due to the high volume of emails, we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.