Overview

We are seeking a proactive and technically skilled IT Service Support Desk Officer to provide end-user support and maintain IT infrastructure, ensuring the smooth operation of hardware, software, and communication systems within the organization.

Key Responsibilities

Provide end-user technical support and perform preventive and corrective maintenance on IT equipment.
Install, configure, and troubleshoot desktop and notebook computers.
Support managed print services and devices including multifunction printers, scanners, photocopiers, and fax machines.
Provide technical support for video conferencing systems, multimedia projectors, and smart touchscreens.
Assist with the setup and support of mobile devices such as iPads, iPhones, and Cisco IP phones.
Diagnose hardware and software issues and coordinate with relevant teams for replacement of hardware components.
Assist both local and visiting staff in accessing computing services remotely.
Ensure remote access services operate efficiently without disrupting office-based systems.

Requirements

Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
Minimum of 5 years experience in IT support or service desk roles.
Strong knowledge of computer hardware, operating systems, and enterprise software applications.
Familiarity with networking concepts and troubleshooting.
Good problem-solving and communication skills.
Ability to work independently and respond quickly to technical issues.