IT Service Support Desk Officer Job in Abuja @Unknown

IT Service Support Desk Officer
Job Title: IT Service Support Desk Officer
Location: Abuja
Employment Type: Full-time
Industry: Financial Services
Salary: 860,000 Monthly Net

Role Overview:
We are seeking a proactive and technically skilled IT Service Support Desk Officer to provide end-user support and maintain IT infrastructure. You will also ensure the smooth operation of hardware, software, and communication systems within the organization. The ideal candidate will be responsible for troubleshooting technical issues and supporting enterprise applications. Additionally, you will assist staff with IT-related needs.

Key Responsibilities:
Hardware Support
• Provide end-user technical support and perform preventive and corrective maintenance on IT equipment.
• Install, configure, and troubleshoot desktop and notebook computers.
• Support managed print services and devices including multifunction printers, scanners, photocopiers, and fax machines.
• Provide technical support for video conferencing systems, multimedia projectors, and smart touchscreens.
• Assist with the setup and support of mobile devices such as iPads, iPhones, and Cisco IP phones.
• Diagnose hardware and software issues. Then coordinate with relevant teams for replacement of hardware components.</p><p>Remote Access Support
• Assist both local and visiting staff in accessing computing services remotely.
• Ensure remote access services operate efficiently without disrupting office-based systems.

Requirements
• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• Minimum of 5 years experience in IT support or service desk roles.
• Strong knowledge of computer hardware, operating systems, and enterprise software applications.
• Familiarity with networking concepts and troubleshooting.
• Good problem-solving and communication skills.
• Ability to work independently and respond quickly to technical issues.

Link: https://docs.google.com/forms/d/e/1FAIpQLSe3Ggh8yAy0RaOYQA1luDgQWnzSJGE-KwA2U4gp8Didry2Peg/viewform