IT Support Specialist @Sierra

Overview

The role of IT Support Specialist at Sierra involves overseeing day-to-day IT operations for the New York office, serving as the first point of contact for IT issues and ensuring efficient functioning of hardware, conference rooms, and office networks.

Key Responsibilities

• IT Support: Address employee IT issues, focusing on macOS troubleshooting, application support, and network connectivity.
• Global Support Queue: Manage Sierra's global IT helpdesk queue during regional working hours.
• Technical User Support: Assist engineers and technical teammates using logs and command-line tools.
• AI-Assisted Troubleshooting: Employ approved AI tools for troubleshooting and documentation while ensuring data security.
• Hardware Management: Oversee the full lifecycle of devices including procurement, deployment, and inventory tracking.
• AV & Conference Rooms: Ensure all conference rooms are equipped and functional.
• Office Build-Out & Moves: Collaborate with various teams for new office IT implementation.
• Network & Vendor Coordination: Resolve office network and connectivity issues with vendors.
• IT Onboarding: Set up devices and software for new hires.
• SaaS Administration: Manage user access and application setups in Okta and Google Workspace.
• IT Projects: Implement various IT projects with clear success criteria.
• Process Improvement: Propose and document better working practices.
• IT Logistics: Support software installations and device distributions.

Requirements

• 2-5 years of IT support or systems administration experience, especially with macOS.
• Proficiency with endpoint management and MDM systems (e.g., Jamf, Okta).
• Experience with SaaS administration.
• Ability to support and communicate with technical users.
• Strong problem-solving and troubleshooting skills.
• Ability to manage global queue requests effectively.
• Knowledge of AV and networking fundamentals.
• Organizational skills with a focus on systems and inventory.

Benefits

• Flexible (unlimited) paid time off.
• Medical, dental, and vision benefits for employees and their families.
• Life insurance and disability benefits.
• Retirement plan based on employment country.
• Parental leave and family building benefits.
• Free lunch, snacks, and coffee.
• Discretionary stipend for personal expenses.
• Unique benefits such as free alphorn lessons.

Location

This role is based in the New York office, requiring in-office work Monday through Thursday and remote work on Fridays.

How to Apply

Interested candidates should submit their applications through the provided application link.

Deadline

No specific deadline mentioned.