Job Opportunity at eHealth Africa @eHealth Africa

Overview

This opportunity at eHealth Africa offers a role in supporting digital health initiatives through effective community engagement and communication.

Key Responsibilities

• Handle daily inbound and outbound calls professionally
• Guide users on platform usage
• Respond to FAQs using approved scripts
• Log all interactions into the CRM system
• Escalate technical issues promptly
• Conduct follow-up calls to ensure issue resolution
• Participate in weekly team reviews
• Prepare monthly reports
• Perform quality assurance checks on call performance
• Attend trainings and support testing of new features

Eligibility

• Bachelor’s degree in Public Health, Pharmacy, Nursing, Social Sciences, Communications, or related field
• HND/ND/NCE with relevant experience may be considered
• Minimum of 1 year experience in call center or community engagement
• Language requirements vary by location:
• Kano Role: Hausa, Fulani, Pidgin English
• Abuja Role: Igbo, Yoruba, Pidgin English
• Both Roles: Strong professional English (spoken & written)

Benefits

• Development of communication and technical skills
• Opportunity to engage with healthcare technology
• Experience in customer support and community outreach

How to Apply

Interested and qualified candidates can apply via the link below:

Apply for eHealth Africa Role

Deadline

Not specified.