Lead Business Consultant, VRS, CX @NICE Ltd.

Overview

This role is a consulting position within the NiCE – Value Realization Services (VRS) Organization, focused on owning customer business cases and driving increased adoption and bottom-line ROI value of NiCE solutions. The ideal candidate should have a mix of consulting and operations experience to guide customers through Contact Center/CCaaS transformations.

Key Responsibilities

• Delivery of business improvement projects resulting in satisfied and referenceable clients.
• Create business cases to demonstrate the value of the product portfolio.
• Lead consulting projects for process improvement and optimal adoption of NiCE solutions.
• Manage senior stakeholder relationships and ensure their active participation.
• Align consulting programs with product implementation programs.
• Monitor progress toward business success criteria.
• Secure buy-in from stakeholders and communicate business case activities.
• Provide expert guidance in Project Management and consulting.
• Deliver presentations with strategic recommendations to senior executives.
• Independently conduct financial and benefits analyses, creating ROI models.

Requirements

• 8+ years of experience in CX strategy, contact center transformation, and software/CCaaS.
• Proven success in delivering measurable business value through consulting engagements.
• Strong understanding of CCaaS, analytics, Quality, and AI CX capabilities.
• Data-driven and analytical, with strong communication and organizational skills.
• Experience with Adobe PowerPoint for polished presentations.
• Familiarity with NICE Interaction Analytics or comparable platforms is required.
• Hands-on AI/LLMs experience for task automation is preferred.

Benefits

The successful candidate will join a global company that offers opportunities for growth across various roles and domains in a collaborative environment.

Location

Remote - Canada

How to Apply

Please refer to the company’s careers page for application details.