Lead Client Services Program Manager, Actimize @NiCE Actimize

Overview

The role involves a technical, hands-on, customer-focused Lead Client Services Program Manager for NiCE Actimize's Cloud Professional Services team. This position is responsible for leading project teams to deploy business solutions in the financial services sector and managing multiple concurrent client programs.

Key Responsibilities

• Lead managed analytics team to meet objectives.
• Manage client relationships and schedule regular updates on team activities and performance.
• Set clear goals and objectives for the delivery of managed analytics services.
• Own client service outcomes and KPIs, ensuring analytics work translates into measurable improvements.
• Manage services against outcome KPIs and model health indicators.
• Run outcome-based client reviews and ensure compliance with regulations.
• Prepare detailed reports on engagement progress and maintain accurate records.

Requirements

• Minimum of 8 years of finance domain experience in a supervisory or management role.
• Strong leadership and management skills.
• In-depth knowledge of financial crime regulations.
• Excellent verbal and written communication and presentation skills.
• Ability to work collaboratively with various stakeholders.
• BA/BSc in a relevant field required.
• Proven ability to train, mentor, and guide team members.
• Fluent in spoken and written English.

Benefits

The role offers an opportunity to join a global company that promotes internal career growth, collaboration, and innovation.

Location

Remote, with a flexible model of 2 office days and 3 remote days per week.

How to Apply

To apply for this position, please visit the career page of NiCE Actimize.

Deadline

No specific deadline mentioned.