Lead Software Engineer, AI, CX @NICE Ltd.

Overview

The Lead AI Software Engineer, CX role at NiCE involves implementing, configuring, and delivering AI-driven solutions within the NICE CXone ecosystem. This position is customer-facing and requires hands-on technical contributions.

Key Responsibilities

• Configure, customize, and deploy Conversational AI solutions based on business and technical requirements.
• Build and maintain integrations utilizing APIs and modern web technologies.
• Optimize bot behaviors using conversational design and prompt engineering best practices.
• Develop proofs of concept (PoCs) and production-ready solution components.
• Support testing, validation, and go-live activities for customer environments.
• Diagnose and resolve complex technical issues across various platforms.
• Ensure implementations meet quality, performance, and security standards.
• Produce documentation including specifications and test cases.
• Collaborate with Implementation Engineers and Project Managers during solution design.
• Maintain clear communication across delivery teams.

Requirements

• Bachelor's degree in a technical or business field, or equivalent work experience.
• 7+ years of professional experience, with 3+ years in digital channels or AI/Bot software preferred.
• Proficiency in JavaScript; familiarity with Python is a plus.
• Understanding of REST API integration patterns and modern authentication standards.
• Knowledge of conversational UX and AI-driven interfaces.
• Clear written and verbal communication skills.
• Ability to engage with customers on technical concepts.

Benefits

NiCE offers a collaborative and fast-paced work environment with numerous internal career opportunities. The NiCE-FLEX hybrid model enables 2 days in the office and 3 days remote each week.

Location

Australia

How to Apply

Please apply through the NiCE careers page.