Manager, Client Services, AI, CX @NICE Ltd.

Overview

The Manager, Client Services, AI, CX at NICE is responsible for overseeing client-facing AI program governance, delivery assurance, and cross-functional alignment. This role includes managing AI/Machine Learning project lifecycles and collaborating directly with enterprise clients on strategy and measurable outcomes.

Key Responsibilities

• Serve as primary executive-facing PMO leader for AI programs.
• Translate client business objectives into AI roadmaps, OKRs, and KPIs.
• Present portfolio status, risks, options, and value realization to client executives.
• Lead steering committees, Quarterly Business Reviews, and executive communication.
• Establish PMO standards tailored to AI, including AI/ML lifecycle stage gates.
• Run portfolio intake, prioritization, funding, and benefits tracking.
• Implement AI-augmented reporting, dashboards, and risk sensing.
• Oversee end-to-end delivery of AI solutions, ensuring alignment to responsible AI principles.
• Partner with Data/ML Engineering, MLOps, Security, and Business stakeholders.
• Lead, mentor, and coach PMs, TPMs, and analysts, managing staffing and performance.

Requirements

• BS/BA in technical or business field; MBA preferred.
• 7–10+ years in program/project management; 3+ years managing AI/ML initiatives.
• Proven experience in managing and coaching teams.
• Experience delivering complex, client-facing AI programs.
• Strong understanding of AI/ML concepts, data governance, and MLOps.
• Excellent executive communication and stakeholder leadership skills.
• PMP Certification.

Benefits

Join a market-disrupting global company with opportunities for growth and collaboration in a fast-paced environment.

Location

Remote - USA

How to Apply

Please submit your application through the company’s career page.

Deadline

Not stated.