Manager, Outcome Architects @Notion

Overview

The role of Manager, Outcome Architects at Notion involves leading a customer success team to improve product adoption, retention, and customer satisfaction. The successful candidate will play a key role in defining strategies, driving team performance, and collaborating across functions to enhance the overall customer journey.

Key Responsibilities

• Increase team performance on adoption, retention, and customer value through effective strategies.
• Recruit, train, and mentor a high-performing Customer Success team.
• Build and refine a KPI/OKR system for data-driven decision-making.
• Collaborate with Sales and Solutions Engineering teams for smooth onboarding and continuous improvement.
• Create educational materials and success plans for customers to maximize platform value.
• Serve as the escalation point for complex customer issues, ensuring exceptional support.

Requirements

• 5+ years of experience as a direct Customer Success leader or manager focused on Enterprise customers.
• Ability to convey complex information clearly to various audiences.
• Strong leadership skills with a focus on empowerment and collaboration.
• High ownership mentality and comfort with ambiguity in early-stage startups.
• Growth mindset with a passion for building successful teams.

Benefits

Notion offers competitive cash compensation, equity, and benefits. The compensation for this role is based on multiple factors, which may vary.

Location

Remote - United States

How to Apply

To apply for this position, click the "Submit Application" button on the Notion careers page.

Deadline

No deadline stated.