Manager, Sales Commissions @Five9

Overview

The role of Manager, Sales Commissions at Five9 involves leading the administration and governance of global sales commission programs to ensure accurate and timely commission payments for sales and customer success representatives. This position combines technical expertise, people leadership, and cross-functional collaboration.

Key Responsibilities

• Lead the end-to-end commission process for hundreds of quota-carrying representatives.
• Manage a small team, providing coaching, prioritization, and performance guidance.
• Act as the primary escalation point for commission disputes and adjustments.
• Collaborate with Sales Operations, Deal Desk, Payroll, and HR regarding compensation plans and employee data.
• Serve as the system owner for the Incentive Compensation Management (ICM) tool.
• Design and enhance commission models to support compensation plans and business initiatives.
• Oversee calculation validation and variance analysis before payout approval.
• Ensure scalability and auditability of models as the organization grows.

Requirements

• 7+ years of experience in sales commissions, revenue operations, or compensation accounting.
• Deep hands-on experience with ICM tools.
• Strong knowledge of CRM and bookings systems.
• Experience with SOX controlled commission processes in a public company.
• Advanced Excel skills and financial reconciliation capabilities.
• Proven ability to work cross-functionally with Finance, Sales Ops, Payroll, HR, and Audit.

Benefits

• Health, dental, and vision coverage from the first day of employment.
• Short & Long-Term Disability and Basic Life Insurance.
• 401(k) savings plan with employer matching.
• Mental health support platform with personalized care.
• Employee stock purchase plan.
• Paid Time Off, company-paid holidays, paid volunteer hours, and paid parental leave.

Location

This role is fully remote for candidates residing outside a 30-mile radius of one of the offices. For those within that radius, it is a hybrid role requiring 3 days a week in-office (Tuesday, Wednesday, Thursday).

How to Apply

Please submit your application through the Five9 career page.

Deadline

No specific deadline stated.