Mid-Market Account Director @Five9

Overview

The Mid-Market Account Director at Five9 is responsible for customer relationships and overall account strategy within a defined set of existing accounts. This role involves establishing oneself as a trusted advisor and driving new revenue opportunities for Five9's products and services, with a focus on relationship selling and a commitment to customer retention.

Key Responsibilities

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.
• Collaborate with the Five9 team to develop a comprehensive sales strategy.
• Identify growth opportunities for upselling additional Five9 products or services to existing customers.
• Stay informed about industry trends, market dynamics, and competitor activities to position Five9 as a leader.
• Create and drive revenue within a specified region or list of named accounts.
• Generate business opportunities through professional networking and cold-calling.
• Meet and exceed all quarterly and annual sales quotas.
• Maintain account and opportunity forecasting within the internal forecasting system (SFDC).
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

Requirements

• Minimum of 8 years of successful experience in sales, with a track record of exceeding targets, preferably in CCaaS and/or SaaS.
• Ability to work independently and as part of a team in a fast-paced, rapidly changing environment.
• Documented track record of sales excellence.
• Proven sales hunter and closer with superior professional presence and business acumen.
• Ability to travel up to 50%.

Benefits

• Health, dental, and vision coverage from the first day of employment.
• Short & long-term disability and basic life insurance.
• 401(k) saving plan with employer matching.
• Mental health support platform.
• Generous employee stock purchase plan.
• Paid time off, company-paid holidays, paid volunteer hours, and 12 weeks paid parental leave.
• Annual performance bonus and stock options.

Location

This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates residing within this radius, the role is hybrid and requires in-office work three days a week (Tuesday, Wednesday, Thursday).

How to Apply

Please apply through the Five9 careers page to submit your application.

Deadline

No specific deadline mentioned.