Mid-Market Outcomes Architect @Notion

Overview

Notion is a collaborative AI workspace aimed at improving teamwork and productivity. The Mid-Market Outcomes Architect role involves helping customers adopt AI-driven solutions within Notion to achieve measurable business impacts.

Key Responsibilities

• Drive workflow adoption and value realization for a designated set of accounts.
• Contribute to Net Revenue Retention (NRR) through predictable renewals and expansion.
• Collaborate with Solutions Consultants on account strategies, targeting flat and at-risk renewals.
• Define mutual success plans to guide customers through AI transformation and demonstrate ROI.
• Facilitate use-case consultations and identify new workflow opportunities.
• Engage Services for customers needing complex or technical implementations.
• Learn Notion’s product and the wider AI ecosystem to assist customers effectively.
• Help build programs that generate customer and business outcomes across Notion’s user base.

Requirements

• 5+ years of experience in customer adoption, renewals, or expansion in a B2B software setting.
• Strong customer-facing skills with the ability to identify business problems and implement solutions.
• Technical fluency to co-design and troubleshoot workflows.
• Commercial awareness and partnership skills for account strategy.
• Ability to design workflows that connect usage to commercial outcomes.
• Strong program and stakeholder management skills.
• A proactive attitude towards problem-solving and customer needs.
• Native-level Japanese and business-level English proficiency.

Benefits

Details regarding benefits are not specified in the job listing.

Location

Remote role open to candidates in Japan.

How to Apply

Interested candidates should submit their application through the provided link.

Deadline

No application deadline is stated.