Protection / Community Feedback Mechanism (CFM) Assistant – Adamawa

Grassroot Lifesaving Outreach (LESGO) is recruiting a qualified Protection / Community Feedback Mechanism (CFM) Assistant to support its humanitarian programs in Adamawa State.

📍 Job Details

Location: Adamawa State
Experience: Minimum 2 years
Employment Type: Full-time

🌍 About LESGO

Founded in 2010, LESGO is a humanitarian organization committed to protecting dignity, supporting vulnerable populations, and strengthening humanitarian systems through partnerships with government and development agencies.

🎯 Position Summary

The Protection/CFM Assistant will support protection programming and accountability systems by:

Identifying and responding to protection concerns
Managing community feedback channels
Ensuring safe, confidential complaint mechanisms

This role is key to promoting Accountability to Affected Populations (AAP) and safeguarding vulnerable communities.

🔑 Key Responsibilities

🛡️ Protection Case Management

Identify, assess, and document protection concerns
Facilitate referrals to service providers
Follow up on cases to ensure appropriate support
Maintain confidential case records

📞 Community Feedback Mechanism (CFM)

Manage feedback channels (suggestion boxes, hotlines, help desks)
Record and track complaints and feedback
Ensure timely resolution and communication with beneficiaries
Maintain accurate databases and logs

⚖️ Accountability & Safeguarding

Promote AAP and beneficiary rights awareness
Conduct sessions on PSEA, GBV, safeguarding, and complaint systems
Report sensitive issues (e.g., abuse, fraud, GBV) promptly

📊 Reporting & Analysis

Prepare weekly and monthly reports
Analyze feedback trends and recommend improvements
Maintain secure documentation systems

🤝 Coordination

Work with community leaders, partners, and stakeholders
Support field activities like PDMs and assessments
Participate in coordination meetings

🎓 Qualifications

Bachelor’s Degree or HND in:
- Social Work, Sociology, Psychology
- Community Development, Law, Public Health
- Development Studies, International Relations, or related field
Certifications in Protection, GBV, Safeguarding, AAP, or PSEA (added advantage)

📊 Experience

Minimum 2 years relevant experience in:
- Protection programming
- Safeguarding / accountability
- Community engagement / complaint mechanisms
Experience with NGOs, UN, or humanitarian settings is highly desirable

🧠 Required Skills

Strong understanding of Protection Principles & AAP
Knowledge of GBV, Child Protection, PSEA/SEAH
Excellent communication, listening, and counselling skills
Ability to handle confidential information professionally
Strong reporting, documentation, and analytical skills
Familiarity with tools like KoboToolbox, ODK, CommCare (advantage)
Fluency in English; knowledge of Hausa or local languages is a plus

🌟 Core Values

Candidates should demonstrate:

Integrity & accountability
Respect, diversity & inclusion
Confidentiality & professionalism
Teamwork & collaboration
Commitment to humanitarian principles

⚖️ Equal Opportunity

Grassroot Lifesaving Outreach is an equal opportunity employer.
Women, persons with disabilities, and candidates from diverse backgrounds are strongly encouraged to apply.

The organization maintains zero tolerance for:

Fraud and corruption
Sexual exploitation and abuse (SEAH)
Child abuse and misconduct

📩 How to Apply

Interested and qualified candidates should apply through the organization’s official recruitment process (link or email not provided — check official channels if available).

📢 Help share this opportunity to reach qualified candidates passionate about humanitarian protection and community accountability.

Application Link