Operational Support Specialist @Undisclosed

Overview

The role involves providing operational support in a pioneering digital healthcare platform that enhances how Australians manage their health. The position is remote and focuses on delivering efficient clinical services.

Key Responsibilities

• Provide timely clinical operations support to practitioners during operational hours and outside standard hours.
• Respond to practitioner inquiries and troubleshoot issues in real-time.
• Assist with the technical onboarding of new practitioners and ensure accurate data entry.
• Manage practitioner scheduling and respond to related inquiries.
• Actively manage operational queues and ensure adherence to service level agreements (SLAs).
• Serve as a point of contact for other departments regarding operational needs.
• Provide comprehensive administrative support to clinical teams, including data management and documentation.

Requirements

• At least 2 years of experience in customer support or administrative support roles.
• Excellent communication skills in English.
• Experience managing patient queues and problem-solving operational issues.
• Strategic thinking focused on both immediate and long-term operational improvements.
• Experience working with AU, US, or UK clients.

Nice-to-Have: Experience in healthcare, familiarity with tools like Google Sheets and Slack, knowledge of conflict resolution techniques.

Benefits

• 100% Remote Work
• 13th Month Pay
• Healthcare (HMO)
• Comprehensive Fringe Benefits package
• Paid Service Incentive Leave (SIL)
• Paid Philippines Holidays
• Free Learning and Development Programs

Location

Remote, Philippines

How to Apply

Interested candidates should follow the application process outlined on the company’s career page.

Deadline

No specific deadline mentioned.