Partner Value Solution Engineer @NICE Ltd.

Overview

The NiCE Partner Value Solution Engineer is part of the excellence team dedicated to empowering NiCE's partner ecosystem to position, sell, and deliver NiCE solutions. This role serves as a technical bridge between NiCE and its partners, providing expertise to create differentiated customer outcomes.

Key Responsibilities

• Lead technical discovery engagements with partners, mapping customer requirements to joint solutions and NiCE's CCaaS/AI capabilities.
• Support tailored demos and proof-of-concept (POC) engagements to showcase integrated partner–vendor value.
• Build and deliver technical enablement programs for partner SEs and solution architects.
• Manage the end-to-end technical relationship with key partners and coordinate with Product and R&D.
• Support scoping of services for partner-led implementations and provide architectural oversight on complex deployments.

Requirements

• Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact center environments.
• The ability to translate business outcomes into AI use cases and success criteria.
• Working knowledge of LLMs, generative AI, orchestration, integrations, and responsible AI principles.

Benefits

Possibilities for career growth in a fast-paced, collaborative environment with opportunities across multiple roles and disciplines.

Location

Remote - USA

How to Apply

Interested candidates should apply through the NiCE career portal or contact directly.

Deadline

No specific deadline stated.