Principal Business Consultant, AI @NICE Ltd.

Overview

The Principal Business Consultant position at NiCE within the AI Center of Excellence Organization provides an opportunity to focus on delivery excellence and drive accelerated ROI from AI solutions. The ideal candidate will possess a blend of solution consulting and operations experience, enabling them to lead customers through digital transformations.

Key Responsibilities

• Lead consulting projects to drive process improvement and ensure business readiness for NICE self-service and AI solutions.
• Consult with clients to understand their business and technical processes, self-service needs, and AI implementation requirements.
• Provide best practice recommendations for designing and implementing self-service and AI software solutions.
• Collaborate with product development teams for feedback based on client experiences.
• Manage senior stakeholder relationships and ensure their active participation throughout engagements.
• Organize and guide application and data consultants through program leadership.
• Manage consulting programs in alignment with product implementation programs.
• Establish and monitor progress towards business success criteria.
• Map business cases into action items and solution designs.
• Align launch strategies with use cases and value priorities.
• Secure buy-in from stakeholders.
• Provide input into technical project plans to capture business requirements and best practices.
• Develop and deliver presentations demonstrating the value of software solutions.
• Analyze client data to find opportunities for process improvement and AI-driven insights.

Requirements

• Minimum of 5 years of experience in self-service or AI software domains.
• Degree in Business, Information Technology, or a related field preferred.
• Experience with contact center enterprise software and digital/unassisted self-service channels (e.g., Google Dialog Flow).
• Knowledge management expertise.
• Experience with generative AI in the customer service domain is a plus.
• IVR/Routing/ACD experience preferred.
• Experience in business process improvement and customer success.
• Proven ability to handle senior executive audiences and stakeholders.
• Led project teams and demonstrated operational performance improvements.
• Multi-industry experience preferred.
• Excellent verbal, written communication, and presentation skills.

Benefits

Information about benefits is not included in the source.

Location

Remote - Canada

How to Apply

Interested candidates can apply through the company's career page.

Deadline

Not specified.