Principal Customer Success Manager, Email @Postscript

Overview

Postscript is seeking a Principal Customer Success Manager, specializing in email strategy. This role is pivotal in enhancing the customer journey and developing effective enablement materials to support the Customer Success Management (CSM) team.

Key Responsibilities

• Own the Email Customer Experience, managing relationships and driving adoption for early email merchants.
• Build the Email Customer Journey & Playbooks, defining successful email processes from implementation through expansion.
• Enable the CS Team by creating training resources and documentation to enhance team skills based on email strategy.
• Provide Product Feedback & Roadmap Influence by articulating customer experiences and product gaps to influence future priorities.
• Manage Data & Reporting, utilizing data for internal reporting and customer insights to optimize email usage.

Requirements

• Experience as a customer-facing CSM, preferably focused on email.
• Ability to create playbooks, training materials, and onboarding programs.
• Strong understanding of effective email strategy for ecommerce brands.
• Project management skills, maintaining organization in complex workstreams.
• Experience with alpha/beta programs and scaling them effectively.
• Excellent communication skills across various levels and teams.
• Aptitude for working in ambiguous environments and building solutions proactively.

Benefits

• Salary range of USD $117,000-$141,000 base plus variable compensation & significant equity.
• Flexible work-from-home policy.
• Competitive benefits package including health, dental, and vision insurance.
• Flexible paid time off.
• A culture that values passion, fun, and personal growth.

Location

This is a fully remote position available to candidates located anywhere in the US or Canada.

How to Apply

Interested candidates should apply through the provided application link.