Renewals Strategy Principal Program Manager @Dropbox

Overview

Dropbox is seeking a Renewals Strategy Principal Program Manager to shape its customer retention strategy, modernize the renewal operating model, and enhance customer value realization. This role involves close collaboration with various departments to develop strategies and automate processes that support long-term recurring revenue growth.

Key Responsibilities

• Lead the retention strategy for commercial customers, enhancing customer outcomes and recurring revenue.
• Develop scalable retention programs, renewal strategies, and customer lifecycle initiatives that improve customer health and renewal rates.
• Collaborate with Customer Success and Sales leadership to evolve the renewal operating model.
• Design playbooks, operating rhythms, and best practices for proactive renewal risk management.
• Implement AI, automation, and technology to enhance customer engagement and operational efficiency.
• Improve the end-to-end customer renewal experience through collaboration with Product, Sales, and other departments.
• Establish data-driven frameworks for renewal forecasting and retention analytics.
• Analyze customer behavior and renewal performance to recommend strategic investments.
• Lead cross-functional initiatives that enhance customer lifecycle management.
• Influence senior leaders on customer retention priorities and operational improvements.

Requirements

• 10+ years of experience in SaaS strategy, renewals, customer success, or related fields.
• Experience in designing and scaling renewal or retention programs in a B2B SaaS environment.
• Deep expertise in renewal strategy, forecasting, and recurring revenue operations.
• Experience leading complex cross-functional programs and influencing stakeholders.
• Strong strategic thinking and communication skills.
• Analytical skills to drive operational decisions using data.

Benefits

Compensation for this role varies based on location, with a range of $230,500 — $350,900 USD depending on the designated US zone.

Location

Remote - US: Select locations

How to Apply

If interested, please visit the company’s career page to submit your application.