Senior IT Support Engineer @1Password

Overview

1Password is seeking a Senior IT Support Engineer to join their team. This role involves combining hands-on troubleshooting with AI, automation, and support workflows to enhance the employee technology experience.

Key Responsibilities

• Troubleshoot complex issues across identity and access, devices, software, and workplace applications.
• Utilize ticketing systems, knowledge bases, and support workflows to manage employee support.
• Build and improve workflow automations using tools such as Console, Workato, or Tines.
• Apply AI tools to investigate issues and automate routine work while determining when human review is necessary.
• Measure support improvements using metrics like resolution quality and employee feedback.
• Communicate technical issues clearly and collaborate effectively across teams.

Requirements

• 5+ years of experience in IT support, workplace technology, or IT operations.
• Experience with scripting, APIs, or technical integrations is a bonus.
• Familiarity with identity and access management or endpoint management is advantageous.
• Excellent communication and collaboration skills.
• Ability to support distributed teams across multiple time zones.

Benefits

• Competitive salary between $109,000 and $153,000.
• Health benefits, including maternity and parental leave top-up programs.
• Generous paid time off policy.
• Retirement matching program and RSU program for most employees.
• Paid volunteer days and remote-first work environment.

Location

Remote position available within the United States.

How to Apply

For further information and to apply, please visit the company’s career page.

Deadline

This posting is for an existing vacancy.