Sales Engineer, Cognigy @NiCE

Overview

The role of Sales Engineer at NiCE involves working closely with the Presales team and Sales to provide technical expertise during discovery calls, demos, and proof-of-concept engagements, positioning technology as a value creator for customers.

Key Responsibilities

• Lead discovery calls and technical deep dives to identify customer pain points and opportunities within NiCE's Customer Service Automation portfolio.
• Deliver high-impact demos and presentations that illustrate exceptional customer experiences.
• Respond to RFIs and RFPs with innovative, standout solutions.
• Design and execute proof-of-value demonstrations to showcase real-world benefits.
• Monitor market trends, competitive landscape, and emerging technologies in AI and digital platforms.
• Provide technical guidance and upskill adjacent teams in AI technologies.

Requirements

• 7+ years in solutions engineering, pre-sales, or sales architecture.
• 7+ years of consulting or customer engagement experience.
• 5+ years of contact center experience with understanding of the CCaaS landscape.
• Strong JavaScript and scripting skills; experience with conversational AI and low-code platforms.
• Familiarity with knowledge management and omnichannel engagement solutions.
• Experience with SaaS architecture, APIs, and integrations.
• Strong business acumen and problem-solving skills.
• Excellent presentation and storytelling abilities.

Benefits

• Opportunities for professional growth in a fast-paced, innovative environment.
• Access to internal career opportunities across various roles and domains.

Location

Remote, USA

How to Apply

To apply for this position, please visit the company career webpage.

Deadline

No specific deadline mentioned.