Senior AI Conversation Designer @NICE Ltd.

Overview

The role of Senior AI Conversation Designer at NICE involves delivering specialized AI-driven solutions within the NICE CXone Cognigy platform. This customer-facing position blends technical implementation expertise with conversational design leadership to enable customers to build engaging AI agents, including chatbots and voicebots.

Key Responsibilities

• Lead complex implementations from pilot to full deployment for scalable AI solutions.
• Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, and digital channels.
• Develop AI applications focusing on code quality, architectural rigor, and system stability.
• Integrate systems across CRMs, APIs, and customer ecosystems.
• Support testing, UAT, and post-deployment optimization.
• Solve complex challenges with strong architectural judgment.
• Collaborate across teams to influence product direction and meet customer requirements.
• Enable customers with technical training and workshops.
• Create documentation that enhances clarity and supports system issue resolution.
• Assemble technical demos to showcase solution value to customers.
• Design user-centric AI applications and define user intents and journeys.
• Create dialog flows, scripts, and models for virtual assistants.
• Lead workshops to uncover user needs and align stakeholders.
• Develop AI assistant personas and multimodal interaction patterns.
• Advise clients on conversational strategies and usability standards.
• Partner with project managers on solution design and delivery.
• Manage lifecycle development, change control, and risk mitigation.
• Mentor colleagues on AI configuration and conversational design.
• Produce reusable documentation and advocate for AI design tooling.

Requirements

• Bachelor’s degree in a technical or business field or equivalent experience.
• 5+ years of professional experience, including at least 1 year with digital channels or AI applications.
• Experience in configuring AI and contact center technologies.
• Support for large enterprise environments with complex integrations.
• Proficiency with CRM integrations, APIs, and related technologies.
• Knowledge of generative AI models and automation principles.
• Familiarity with API testing and documentation tools.
• Ability to design and document workflows using diagramming tools.
• Strong facilitation, communication, and problem-solving skills.

Benefits

NICE offers a flexible work model that includes two days in the office and three days of remote work each week, fostering collaboration and work-life balance.

Location

Remote - Germany

How to Apply

Interested candidates should apply through the application URL provided.

Deadline

No specific deadline mentioned.