Senior Business Consultant, AI @NICE Ltd.

Overview

The Senior Business Consultant position within the NICE – AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive accelerated ROI from AI solutions. The role requires a mix of solution consulting and operations experience to lead customers through digital transformations.

Key Responsibilities

• Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE self-service and AI solutions.
• Consult with clients to understand their current business and technical processes, self-service needs, and AI implementation requirements.
• Provide best practice recommendations to design and implement self-service and AI software solutions.
• Collaborate with product development teams to provide feedback and suggest improvements based on client experiences.
• Manage senior stakeholder relationships and ensure active participation throughout engagements.
• Organize and guide application and data consultants through program leadership.
• Manage consulting programs with continuous alignment with the product implementation program.
• Establish and monitor progress toward business success criteria.
• Assess and remediate client knowledge base content for AI-readiness.
• Guide clients through content governance practices for generative and self-service AI.
• Provide input into technical project plans, ensuring business requirements are captured.
• Develop and deliver presentations to demonstrate the software solutions' value.
• Analyze client data to identify opportunities for process improvement and software adoption.

Requirements

• Minimum of 5 years of experience in knowledge management or AI software domains.
• Degree in Business, Information Technology, or a related field preferred.
• Hands-on experience with knowledge management practices, including content governance and taxonomy design.
• Experience with generative AI in the customer service domain.
• Experience in business process improvement and customer success.
• Experience with contact center enterprise software is a plus.
• Proven ability to handle senior executive audiences and provide thought leadership.
• Multi-industry experience preferred.
• Excellent verbal, written communication, and presentation skills.

Benefits

Details regarding specific benefits are not provided in the listing.

Location

Remote work based in Canada.

How to Apply

Interested candidates should apply through the company's career page.

Deadline

No application deadline stated.