Senior Cloud Infrastructure Engineer @Five9

Overview

The role involves working as a Senior Cloud Infrastructure Engineer at Five9, a leading provider of cloud contact center software, focused on designing, implementing, and supporting Software Defined Storage (SDS) and Kubernetes platforms in a private cloud environment.

Key Responsibilities

• Design, implement, and operate large-scale Software Defined Storage architectures across private and public cloud regions.
• Deploy and support enterprise storage platforms (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn).
• Build and operate multi-tenant Kubernetes clusters on bare metal using SDS-backed storage.
• Develop Infrastructure-as-Code using Ansible, Terraform or Pulumi, with Python/Bash automation.
• Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback.
• Build observability, alerting, and auto-remediation using GitOps and tools such as Prometheus, Loki, and Grafana.
• Architect and maintain high availability, disaster recovery, and scale-out infrastructure.
• Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems.
• Participate in on-call rotations, incident response, and root cause analysis.
• Collaborate globally on change management, documentation, and operational best practices.

Requirements

• 6+ years of experience managing enterprise storage and Kubernetes platforms on Linux.
• Strong hands-on experience with SDS solutions (Ceph, Longhorn) and storage migrations from legacy systems.
• Experience with block, file, and object storage, including Fibre Channel and IP-based protocols.
• Expert knowledge of Kubernetes and Linux systems (Ubuntu, RHEL/CentOS).
• Proficiency with Infrastructure-as-Code (Ansible, Terraform, or Pulumi).
• Strong scripting skills in Python, Bash, or Go.
• Deep experience with enterprise DNS (Infoblox DDI, BIND, cloud DNS platforms).
• Experience operating 24x7 mission-critical production environments.
• Hands-on experience with hypervisors (vSphere and/or KVM).
• Strong written and verbal communication skills.
• Proficiency with Git, CI/CD pipelines, and automated testing frameworks.
• Ability to write technical documentation and contribute to community wikis or knowledge bases.
• Bachelor’s degree in computer science or equivalent professional experience.

Benefits

• Health, dental, and vision coverage starting on day one; Five9 covers 100% of employee health, dental, and vision premiums.
• Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Mental health support platform with personalized resources.
• Generous employee stock purchase plan.
• Paid Time Off, paid holidays, paid volunteer hours, and 12 weeks paid parental leave.

Location

This is a fully remote role for candidates residing outside a 30-mile radius of an office. Those within the radius must work in a Hybrid model, requiring three days in-office (T, W, Th).

How to Apply

Please submit your application through the Five9 career page.

Deadline

No specific deadline mentioned.