Senior Customer Insights Analyst @Fullstory

Overview

The Senior Customer Insights Analyst role at Fullstory involves building relationships with customers to derive business value from data-driven insights and recommendations. This hybrid position requires attending the Atlanta office one day per week, and candidates must reside within a commutable distance.

Key Responsibilities

• Consult and advise customers, building strong relationships and delivering value through data insights.
• Engage with new customers to improve product value and adoption.
• Conduct analyses and present insights across various industries and use cases.
• Provide recommendations to increase customers' digital maturity.
• Deliver summaries and presentations about technical insights directly to customers.
• Advocate for customer needs within the Consulting Services team.
• Utilize AI tools to analyze data more efficiently.

Requirements

• Strong communication skills with the ability to influence at all organization levels.
• Experience in consulting roles, managing customer projects and relationships.
• Knowledge in Marketing, SaaS, and eCommerce.
• Experience in building integrations and innovative solutions.
• Familiarity with Fullstory or similar analytics tools is a plus.
• Understanding of customer experience and user research best practices is preferred.
• Collaborative and entrepreneurial mindset.

Benefits

• Flexible PTO policy and an annual company-wide closure.
• Sponsored benefit packages for US-based employees and supplemental coverage for international employees.
• Professional development opportunities and annual learning subsidy.
• Monthly productivity stipend for US and EMEA-based employees.
• Paid parental leave and bereavement leave, including for pregnancy loss.

Location

This is a hybrid role, requiring attendance in the Atlanta office one day per week.

How to Apply

Apply directly through the company’s career page.

Deadline

No deadline specified.