Senior Customer Success Manager @NICE

Overview

NICE is seeking a Senior Customer Success Manager to enhance the experiences of Cognigy’s customers through effective implementation and support of Cognigy’s products, ensuring expected outcomes and promoting further expansion.

Key Responsibilities

• Guide customers in utilizing Cognigy’s technology to enhance the value of their investment through innovative use cases.
• Identify customer needs and coordinate solution implementation.
• Provide assessments and engage in technical discussions to highlight the value of features.
• Engage with enterprise executives, conveying the strategic business value of solutions.
• Define and track customer success metrics to inform strategies.
• Implement customer retention strategies, including executive business reviews.
• Craft sales proposals that align with customer goals.
• Facilitate the development of customer advocates through testimonials and referrals.
• Collaborate with sales and technical teams to enhance customer satisfaction.

Requirements

• 5+ years of experience in the software industry as a Customer Success Manager.
• Experience with CCaaS, AI, or conversational AI.
• Understanding of strategic business value in the software industry.
• Exceptional communication skills, both written and verbal.
• User-centric approach and empathetic to customer needs.
• Analytical problem-solving skills with experience in CRM platforms.
• Willingness to travel up to 20% within the USA.
• Strong understanding of SaaS models and business processes.
• Motivated individual passionate about AI technology.

Benefits

Joining NICE offers the opportunity to work in a collaborative, creative environment with internal career growth potential and the chance to be part of a market-disrupting company.

Location

Remote within the USA.

How to Apply

To apply for this position, please submit your application through the company’s careers page.

Deadline

No specific deadline mentioned.