Senior Customer Success Manager @Postscript

Overview

Postscript is an AI messaging platform used by over 20,000 Shopify brands. The role of Senior Enterprise Customer Success Manager involves driving success for high-growth customers and ensuring they achieve maximum value from the platform.

Key Responsibilities

• Cultivate strong relationships with enterprise customers.
• Drive adoption of Postscript product features, ensuring customers realize value.
• Act as a strategic advisor for customer goals and measurable ROI.
• Develop tailored strategies for customer growth and retention.
• Lead strategy sessions to share best practices and implement SMS marketing strategies.
• Provide creative recommendations to maximize customer engagement.
• Collaborate with the account team on upsell and renewal opportunities.
• Work with Product and Support to address technical issues.
• Utilize AI tools to streamline workflows and enhance customer interactions.
• Stay informed on e-commerce trends and share insights with customers.

Requirements

• 4+ years of customer success or account management experience in SaaS, marketing, or e-commerce technology.
• 1+ years of sales experience preferred.
• Strong technical aptitude with AI-powered tools.
• Understanding of e-commerce businesses and marketing strategies.
• Excellent problem-solving skills and reliability.
• Proactive and adaptable, comfortable in a fast-paced environment.
• Outstanding written and verbal communication skills.

Benefits

• Salary range of USD $100,000 to $117,000 base, plus variable compensation and equity.
• High-growth startup environment with career development opportunities.
• Fully remote work culture.
• Flexible paid time off.
• Comprehensive health, dental, and vision insurance.

Location

Fully remote position, can be based in the US or Canada.

How to Apply

To apply, please submit your application through the provided link.