Senior Customer Success Manager @1Password

Overview

1Password is seeking a Senior Customer Success Manager to manage a portfolio of customers, focusing on value realization, revenue retention, and expansion outcomes. This role offers full commercial autonomy and requires mentorship and leadership within the team.

Key Responsibilities

• Manage a portfolio of moderately to highly complex accounts and adapt success plans to customer contexts.
• Drive adoption and value realization through strong executive engagement and by translating 1Password capabilities into measurable outcomes.
• Lead revenue retention efforts and proactively source expansion opportunities.
• Operate with strategic rigor by managing negotiations and competitive conversations independently.
• Act as a trusted security advisor, utilizing in-depth knowledge of the 1Password product suite.
• Collaborate with Account Executives and mentor junior team members.

Requirements

• 6+ years in a customer-facing role in SaaS, such as Customer Success or Solutions Engineering.
• Proven track record of exceeding retention, adoption, and expansion outcomes.
• Experience conducting executive business reviews with VP and C-suite stakeholders.
• Background in cybersecurity, IAM, or enterprise IT preferred.
• Strong skills in strategic success planning and stakeholder management.

Benefits

• Competitive salary with commission eligibility.
• Health, dental, and retirement benefits.
• Paid time off and equity grant opportunities.
• Remote-first work environment.

Location

Remote within the United States or Canada.

How to Apply

Interested candidates should apply via the provided application process.

Deadline

No specific deadline stated.