Senior Customer Success Manager @NiCE

Overview

The role of the Senior Customer Success Manager at NiCE involves working closely with the cloud customer base to ensure high customer satisfaction, enable product adoption, and preserve recurring revenue while creating loyal promoters for additional business.

Key Responsibilities

• Manage the customer relationship throughout their lifecycle, advocating internally on their behalf.
• Negotiate contract renewals and maintain high revenue retention rates.
• Identify expansion opportunities and capture the voice of the customer.
• Perform periodic Business Reviews.
• Generate and maintain account health dashboards.
• Develop and present customized presentations to clients regarding product/service usage and benefits.
• Support assigned customers throughout their lifecycle post-sale, ensuring successful onboarding and relationships.
• Proactively monitor customer usage and customer health.

Requirements

• 5+ years of experience in customer-facing roles such as Customer Success Manager or Consultant in the Cloud ecosystem.
• 3+ years working with hosted or Software as a Service business-model.
• Ability to engage technically with customers.
• Bachelor’s degree or equivalent experience preferred.
• Experience with Gainsight, Salesforce.com, and ServiceNow is a plus.

Benefits

NiCE offers a flexible working model, enabling employees to work 2 days in the office and 3 days remotely each week. Opportunities for continuous learning and growth within the organization are also available.

Location

USA - Remote

How to Apply

To be considered for this position, please apply through the company’s career page.

Deadline

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