Senior Customer Success Manager - Quora (Remote) @Quora

Overview

Quora is seeking a Senior Customer Success Manager to remotely support our Quora product by partnering with and advising advertisers to enhance their success on our advertising platform.

Key Responsibilities

• Autonomously manage a portfolio of advertising clients.
• Provide strategic guidance and action upon opportunities within accounts to scale revenue.
• Troubleshoot and answer questions related to campaign delivery and optimization.
• Conduct quarterly business reviews and regular check-in calls with advertisers.
• Share learnings and best practices internally and externally.
• Forecast and track key account data for internal projections.

Requirements

• 5 years of experience managing advertising campaigns, preferably in search and social campaigns.
• Experience managing enterprise-level clients in the North American market.
• Strong verbal and written communication skills with clients at all levels.
• Familiarity with beta products and troubleshooting technical issues.
• Hands-on experience in managing, optimizing, and planning performance campaigns.
• Ability to translate analytics into actionable insights and recommendations.
• Action bias and capability to work collaboratively in a fast-paced environment.

Benefits

Quora offers medical/dental/vision coverage, equity refreshers, remote work reimbursement, paid time off, employee assistance programs, and more. Benefits may vary by country.

Location

This is a remote position, available to candidates in the United States.

How to Apply

Interested candidates should apply through the available channels at Quora's careers page.

Deadline

Applications are being accepted on an ongoing basis.