Senior Customer Success Manager, UK @Algolia

Overview

Algolia is a pioneering leader in AI search, providing solutions that empower businesses with fast and predictive search experiences. The company is looking for a Senior Customer Success Manager who will advocate for customers, drive value, and foster long-term relationships.

Key Responsibilities

• Drive and nurture post go-live customers to enhance adoption and value realization.
• Conduct product training sessions for users.
• Partner with Solutions Architects to manage technical aspects of customer implementations.
• Provide proactive recommendations to optimize platform use.
• Maximize product feature adoption to ensure customer success.
• Document and articulate the Return on Investment driven by the solution.
• Identify at-risk accounts and work with team members to mitigate churn.
• Analyze lost accounts to understand reasons for churn.
• Resolve account issues quickly, utilizing cross-functional resources.
• Serve as the voice of the customer, providing internal feedback.
• Track key account metrics.

Requirements

• Fluency in English; secondary language is beneficial.
• 4+ years of relevant work experience in customer success, account management, digital consultancy, or project management, preferably within a SaaS environment.
• Experience with technical product support and account management.
• Strong relationship-building and communication skills across organizational levels.
• Ability to prioritize, make decisions, and drive resolutions.
• Proven track record in managing customer engagements to completion and satisfaction.
• Excellent presentation, written, and verbal communication skills.
• Strong time management and prioritization abilities.

Benefits

• Flexible workplace strategy allowing remote or hybrid work options.
• Company values autonomy, diversity, and collaboration.
• Inclusive workplace with a commitment to support all employees.

Location

Remote within the UK.

How to Apply

To apply, visit the company’s careers page.

Deadline

Not specified.