Senior DevOps Engineer - Core DevOps @Five9

Overview

The role involves joining Five9 as a Senior DevOps Engineer within the Product Engineering Core DevOps team, focusing on innovative cloud contact center software. The company emphasizes a team-first culture promoting diversity and inclusion.

Key Responsibilities

• Design, implement, and automate large-scale distributed systems.
• Build tools and automation for higher availability, scalability, latency, and efficiency.
• Collaborate with Engineering teams to deliver high-quality software.
• Monitor production and development environments, implementing preventive measures for a seamless customer experience.
• Work with delivery teams on software improvements to enhance availability and reduce MTTD.
• Participate in the on-call rotation (8h shift, 7 days a week, every 3-4 weeks).

Requirements

• 7+ years of experience with public cloud (GCP or AWS).
• 7+ years of private cloud experience (Openstack, VMware ESXi).
• 7+ years of Linux experience (CentOS/Ubuntu).
• 7+ years of networking experience.
• Orchestration and management of containers using Kubernetes, Helm, GKE, and Docker.
• Experience with Gitlab, ArgoCD, CI/CD methodologies & tools.
• Experience with Infrastructure as Code (Terraform), Python or other scripting languages.
• Experience with Ansible config management tool and observability tools (Prometheus, Loki, Alertmanager, Grafana).
• Solid problem-solving and analytical skills.
• Familiarity with Incident Management Processes, SRE best practices, and continuous improvements.
• Strong verbal and written communication skills.
• Bachelor's degree in Computer Science or equivalent experience.

Benefits

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 days Annual Leave + Public Holidays

Location

This role is fully remote for candidates residing outside Porto, Maia, Matosinhos, Gondomar, Valongo, and Vila Nova de Gaia. Candidates in these locations must work in-office 3 days a week.

How to Apply

Please visit the Five9 careers page to submit your application.

Deadline

No specific deadline mentioned.