Senior People Technology Analyst - Talent Acquisition @Twilio

Overview

Twilio is seeking a Senior People Technology Analyst - Talent Acquisition to gather requirements, design solutions, test functionalities, and provide configuration support across the recruit-to-hire employee lifecycle for its remote team.

Key Responsibilities

• Participate in requirements gathering sessions with Talent Acquisition (TA) and HR stakeholders.
• Lead follow-up requirements gathering clarification and demos to ensure business outcomes are achieved.
• Analyze existing talent acquisition systems and workflows for improvement.
• Configure, design, and implement solutions across TA platforms.
• Develop functional design documents and use cases tailored to candidate sourcing and onboarding.
• Define test strategies and author UAT scripts, coordinating testing cycles with recruiters.
• Manage testing activities, ensuring quality delivery across the hiring tech stack.
• Provide post-implementation support and continuous improvement recommendations.
• Act as the liaison between TA business units and People Technology Product Managers.
• Create user guides and documentation for new features, facilitating training sessions.

Requirements

• Bachelor’s degree in Information Systems, Business Administration, Human Resources, or related field; Master’s preferred.
• 5+ years of experience in HR technology/business systems analysis focused on Talent Acquisition applications.
• Expertise in supporting core recruitment systems such as Eightfold, Greenhouse, and Workday.
• Strong expertise in the software development lifecycle (SDLC) and business analysis methodologies.
• Experience with internal and external audit teams and understanding of SOX controls.
• Excellent communication skills, capable of interfacing effectively with stakeholders.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Deep knowledge of HR processes related to recruitment and compliance.

Benefits

Twilio offers competitive pay, generous time off, healthcare, a retirement savings program, and more. Offerings vary by location.

Location

This role is remote and based in the East Coast, USA with occasional travel required for team gatherings.

How to Apply

Interested applicants should apply through the provided application process.

Deadline

Applications are intended to be accepted until October 1, 2026, but may change based on business needs.