Senior Professional Services Engineer (AI, Chatbot) @NiCE

Overview

The Senior Professional Services Implementation Engineer, AI at NiCE is a customer-facing role responsible for the remote implementation, configuration, and integration of the NICE CXone platform, focusing on AI-driven solutions such as chatbots and voicebots.

Key Responsibilities

• Lead and execute implementation activities for NICE CSA solutions, ensuring quality and on-time delivery.
• Configure, integrate, and optimize solutions aligning with customer and project requirements.
• Provide technical configuration and light programming as needed (JavaScript, HTML/CSS for UI tweaks).
• Manage assigned tasks and deliverables in alignment with project and CoE objectives.
• Contribute to the development of best practices and delivery methodologies for NICE CSA solutions.
• Work in shifts covering APAC, EMEA & AMERICAS regions.

Requirements

• 4-8 years of experience with AI, digital channels, or enterprise contact center solutions.
• BE/B.TECH in a technical or business field or equivalent work experience.
• Lead end-to-end AI implementations from pilot to enterprise-scale deployment.
• Configure and build AI solutions across NLU, IVR/ACD, ASR, digital channels, and knowledge platforms.
• Support testing, UAT, go-live, Hypercare, and post-deployment optimization.
• Strong skills in APIs, CRM integrations, and large-scale deployments.
• Ability to communicate complex AI concepts clearly and collaborate effectively across teams.

Benefits

The role offers a chance to join a growing company with opportunities for learning and growth, working in a collaborative environment following the NICE-FLEX model: 2 days in-office and 3 days remote work per week.

Location

Remote role based in India, with flexibility for APAC, EMEA, and AMERICAS regions.

How to Apply

Interested candidates can apply by following the application link provided.

Deadline

No specific application deadline mentioned.