Senior Software Engineer (AI) @NICE

Overview

The Senior Software Engineer at NICE is a customer-facing, billable role focused on implementing, configuring, and delivering AI-driven and Conversational AI solutions. This position requires hands-on contributions, including building integrations and configuring platforms within the NICE CXone ecosystem.

Key Responsibilities

• Configure, customize, and deploy Conversational AI solutions according to business and technical requirements.
• Build and maintain integrations using APIs and modern web technologies.
• Implement, enhance, and optimize bot behaviors through conversational design and prompt engineering best practices.
• Develop proofs of concept (PoCs) and production-ready components.
• Support testing, validation, and go-live activities ensuring functionality across customer environments.
• Diagnose and resolve technical issues across SaaS applications and integrations.
• Produce documentation including specifications, test cases, and deployment materials.
• Collaborate with implementation teams and participate in customer workshops.

Requirements

• Bachelor’s degree in a technical or business field or equivalent work experience.
• 5+ years of professional experience, with a preference for 1+ years in digital channels or AI/Bot software applications.
• Strong proficiency in JavaScript; familiarity with Python is a plus.
• Experience with REST API integration patterns, authentication standards, and web security.
• Understanding of conversational UX and prompt engineering techniques.
• Clear written and verbal communication skills, with the ability to engage with customers and collaborate effectively.
• Willingness to work in US shift (5 PM – 2 AM IST).

Benefits

This role offers the opportunity to join a global company with extensive career development opportunities, a collaborative work environment, and a flexible work model (2 days in the office and 3 days remote each week).

Location

Remote position based in India.

How to Apply

To apply, please visit the company’s career page.

Deadline

No deadline specified.