Senior Specialist Client Services Project Manager (AI) @NICE Ltd.

Overview

The Senior Specialist Client Services Project Manager role at NiCE involves overseeing multiple projects and initiatives that support the organization's strategic goals, with a focus on software and AI/GenAI projects. Collaboration with cross-functional teams to ensure successful project execution is essential.

Key Responsibilities

• Manage high-visibility software and AI/GenAI projects, ensuring alignment with scope, timelines, and customer expectations.
• Develop project plans, schedules, RAID logs, and core project documentation.
• Maintain consistent communication with executive leadership.
• Drive ownership, accountability, and escalation management.
• Guide teams through the full project lifecycle.
• Mentor project managers and support PMO best-practice maturity.

Requirements

• 12 to 16 years of IT experience.
• 7 years of project management experience managing multiple concurrent projects in customer-facing environments.
• Proven success in delivering full lifecycle projects across Agile, Waterfall, and hybrid approaches.
• Experience delivering technical, SaaS, and AI/GenAI programs.
• Strong analytical skills and experience managing risks and escalations.
• Excellent communication and expectation-management skills.
• Advanced proficiency in MS Project, Salesforce, Rocketlane, and Power BI.
• PMP certification required.
• Willingness to work in US shift (5 PM – 2 AM IST).
• Preferred: AI Delivery experience, specifically with conversational AI, LLM, and NLU solutions.
• Experience working with Waterfall/Agile methodologies and onsite/offshore delivery models is advantageous.

Benefits

Flexible work environment with the NiCE-FLEX hybrid model: 2 days in the office and 3 days remote each week. Opportunity for career growth in a fast-paced and collaborative environment.

Location

Remote role with flexibility in work locations, noted US shift timing.

How to Apply

Interested candidates should refer to the company’s career page for application details.

Deadline

No deadline stated.