Senior Technical Account Manager @Docker

Overview

As a Senior Technical Account Manager (TAM) at Docker, you will serve as a trusted advisor to strategic customers, ensuring they realize value from their investment in Docker’s platform. This role is part of Docker’s Customer Engineering Group, focused on delivering a seamless customer experience through collaboration with various teams.

Key Responsibilities

• Build strong relationships with enterprise customers, understanding their technical landscape and success criteria.
• Drive product adoption and operational maturity, aligning Docker capabilities to customer objectives.
• Conduct regular technical and business reviews to demonstrate value and identify growth opportunities.
• Anticipate risks and develop mitigation plans in partnership with customers and internal teams.
• Serve as the primary post-sales technical contact for assigned accounts.
• Create and share best practices, reference architectures, and technical playbooks.
• Maintain high-quality documentation of customer engagements and success metrics.
• Support development of scalable initiatives like workshops and digital programs.

Requirements

• 4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect).
• Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices.
• Proven ability to translate technical capabilities into business outcomes.
• Excellent communication skills for both technical and executive audiences.
• Comfortable working cross-functionally in a global organization.

Benefits

• Remote-first design with home office support.
• Flexible work schedule.
• Generous PTO and designated wellness breaks.
• Technology stipend of US$100 net per month.
• Annual stipend for learning and development.
• 16 weeks of paid parental leave after six months of employment.
• Equity for all full-time employees.
• Comprehensive benefits package.

Location

Remote, Canada

How to Apply

Interested candidates should apply through Docker's careers page.

Deadline

Open vacancy.