Senior Technical Account Manager @NiCE

Overview

The Senior Technical Account Manager at NiCE serves as a Customer Success leader for assigned strategic accounts, focusing on driving business outcomes, solution adoption, customer health, retention, and long-term value realization.

Key Responsibilities

• Act as the primary point of contact for assigned strategic accounts, managing relationships and ensuring fulfillment of contract deliverables.
• Drive customer satisfaction, retention, and reference ability while maintaining effective relationships across all levels within assigned organizations.
• Understand customer business goals and facilitate engagement to drive return on investment in products and services.
• Partner with CX teams to resolve issues and meet customer expectations within SLAs.
• Conduct regular Service and Technology Reviews and ensure effective communication and documentation of interactions.
• Provide coaching and mentoring, drive team goal achievement, and act as a backup for other managers or account managers as needed.

Requirements

• Bachelor's degree in Business Management or related field, or equivalent work experience.
• 5+ years of experience in Enterprise Account Relationship Management in either presales or post-sales environments.
• Demonstrated communication and presentation skills with stakeholders at all levels.
• Experience developing customer success strategies and driving improvements in customer health and adoption.
• Able to work during customer core business hours and travel 20% of the time.

Benefits

Details about benefits were not provided in the listing.

Location

Remote (USA)

How to Apply

You can apply for this position by visiting the company's career page or submitting an application via the direct link.

Deadline

No application deadline was specified.