Senior Technical Account Manager @NiCE

Overview

The Customer Success Manager (CSM) / Senior Technical Account Manager at NiCE serves as the primary strategic advisor for a portfolio of enterprise customers. This remote role focuses on driving customer outcomes, maximizing solution value, and building long-term relationships to support retention, growth, and customer success.

Key Responsibilities

• Serve as the trusted advisor and primary point of contact for assigned enterprise customers.
• Develop relationships with executive, operational, and technical stakeholders.
• Lead Executive Business Reviews (EBRs) and strategic planning sessions.
• Proactively identify risks and drive mitigation plans for customer success.
• Develop and execute customer success plans aligned to business goals.
• Provide oversight across implementations, enhancements, and support activities.
• Serve as a strategic technical advisor for complex customer environments.
• Collaborate with cross-functional teams to enhance customer experience.
• Identify expansion and cross-sell opportunities with Sales and Account Executives.

Requirements

• Bachelor's degree in Business, Technology, or related field, or equivalent experience.
• 10+ years of customer-facing experience in Customer Success, Technical Account Management, or related fields.
• Proven ability to build executive-level relationships.
• Strong understanding of enterprise software and cloud technologies.
• Ability to navigate complex organizations and drive alignment across multiple stakeholders.

Benefits

Details about benefits are not provided in the listing.

Location

Remote - USA

How to Apply

Interested candidates can apply through the company’s career page.

Deadline

No specific deadline mentioned.