Software Engineer, User Operations @Cursor

Overview

The role involves hiring a Software Engineer for the User Operations team to build product quality infrastructure and tooling that captures, triages, routes, and acts on customer and product feedback at scale. The organization values truth-seeking, creativity, and spirited debate.

Key Responsibilities

• Develop AI-powered systems to synthesize customer signals at scale, routing feedback to relevant teams and influencing product decisions.
• Build dashboards and data pipelines for real-time visibility into bug volume and quality trends across product areas.
• Develop intelligent bug intake and triage systems for efficient prioritization of bug reports.
• Create integrations across the tooling ecosystem to enhance workflow efficiency.
• Collaborate with domain specialists and support engineers to quickly identify and resolve pain points.

Requirements

• Experience delivering impactful technical projects and systems cross-functionally.
• Experience building internal tools, developer platforms, or operational infrastructure.
• Strong full-stack engineering skills, comfortable managing projects from database to UI.
• Experience with data pipelines, ETL processes, and analytics tooling.
• Deep product knowledge of Cursor and AI-assisted development workflows.
• Experience integrating with third-party platforms including ticketing systems and CRMs.
• Strong sense of ownership and a bias for action; able to ship quickly and iterate based on feedback.
• Self-starter with curiosity and creativity who seeks to eliminate manual tasks.

Benefits

No specific benefits listed.

Location

Remote

How to Apply

Apply through the company's career page.

Deadline

No specific deadline mentioned.