Specialist Automation Engineer, CX @NICE Ltd.

Overview

As a Specialist Automation Engineer at NiCE, you will be part of a cross-functional Scrum team developing and supporting components of the end product. The role involves ensuring product quality and driving improvements in quality assurance practices.

Key Responsibilities

• Drive an AI-first quality mindset leveraging automation and data insights to improve testing and product quality.
• Design and execute AI-assisted test strategies for web and backend applications to ensure strong coverage.
• Own end-to-end quality of modules and releases, meeting standards, reliability, and customer expectations.
• Identify defects early, proactively diagnose issues, and improve test coverage and risk mitigation.
• Lead test automation efforts and define QA strategy, deliverables, and ownership across the team.
• Contribute to Discovery and Epic reviews, partnering with stakeholders to shape requirements and ensure readiness.

Requirements

• B.E./B.Tech in Computer Science, Industrial, or Electronics Engineering.
• 8–11 years of experience as an Automation QA Engineer.
• Strong experience in test planning and execution for scalable applications.
• Hands-on experience with Playwright (TypeScript/JavaScript), Cucumber. Knowledge of Java/JavaScript is a plus.
• Experience with AI-driven testing approaches and test management tools (TestLink, Xray).
• Good understanding of Agile (Scrum/Kanban) methodologies.
• Experience with API testing (Postman), SQL, and microservices architecture.
• Familiarity with virtual environments, Windows, and shell operations.
• Hands-on in functional and non-functional testing with a strong quality mindset.
• Exposure to AI tools like GitHub Copilot, Claude Code or equivalent.
• Experience leveraging AI agents for Root Cause Analysis (RCA), implementing self-healing automation.
• Advantageous: Experience in web & backend testing, Python, WCAG familiarity, knowledge of HTTP and cloud (AWS preferred), and ISTQB/ISEB/TMap certification.

Benefits

Join a global company with opportunities for learning and growth. The NICE-FLEX hybrid model allows for maximum flexibility: 2 office days and 3 remote work days each week.

Location

Remote work option available, with a preference for candidates based in India.

How to Apply

To apply, please visit the NICE career page and submit your application.

Deadline

No specific deadline mentioned.