Specialist Client Services Project Manager (AI) @NICE Ltd.

Overview

The role of Specialist Client Services Project Manager at NiCE involves overseeing multiple projects that support the organization's strategic goals. The position requires collaboration with cross-functional teams to ensure successful project execution, timely delivery, and adherence to quality standards.

Key Responsibilities

• Lead end-to-end delivery for multiple projects, ensuring alignment with scope, timelines, and customer expectations.
• Build and maintain project plans, schedules, and required documentation.
• Facilitate clear, consistent communication with all stakeholders.
• Track action items and drive accountability across teams.
• Identify and mitigate risks and manage escalations professionally.
• Guide teams through launch readiness, deployment, and project closeout.
• Support continuous improvement by identifying process gaps and opportunities.
• Adapt to shifting priorities in a fast-moving environment.

Requirements

• 8-11 years of IT experience.
• 4 years of project management experience leading multiple concurrent projects in customer-facing environments.
• Proven ability to manage end-to-end delivery using Agile, Waterfall, and hybrid/iterative approaches.
• Exposure to supporting technical and AI/GenAI & software delivery projects.
• Strong communication, stakeholder management, and client-facing leadership skills.
• Highly organized, detail-oriented, and adaptable under tight deadlines.
• Proficient with common PM tools (e.g., MS Project, Salesforce, Jira, Asana, Smartsheet).
• Solution-oriented mindset with a collaborative, team-first approach.
• Willingness to work in US shift (5 PM – 2 AM IST).

Benefits

NiCE offers a flexible hybrid work model, allowing 2 days working from the office and 3 days of remote work each week. Opportunities for career growth and development are abundant within the company.

Location

India - Pune

How to Apply

Please submit your application through the NiCE career page.

Deadline

No specific deadline mentioned.