Specialist Customer Success Manager, Actimize @NICE Ltd.

Overview

NICE Ltd. is seeking a Specialist Customer Success Manager with expertise in IFM (Integrated Financial Management) to join the XSE Center of Excellence. The role involves providing technical leadership, business expertise, and implementation guidance for IFM projects globally.

Key Responsibilities

• Serve as a key pillar within the XSE Center of Excellence (CoE).
• Act as the primary point of contact for IFM-related advice, best practices, and regional guidance.
• Mentor implementation teams throughout the IFM project lifecycle.
• Provide technical oversight and governance for IFM projects.
• Enhance delivery methodologies and assess existing implementation practices.
• Create and maintain IFM solution documentation and knowledge management resources.
• Drive process improvements to increase delivery efficiency and quality.

Requirements

• 8+ years of relevant experience in banking technology, IFM, or financial services solutions.
• Strong domain knowledge of IFM products, including Cards, Deposits, and Mule.
• Proven experience leading complex implementation and migration projects.
• Strong analytical, problem-solving, and decision-making skills.
• Experience working within Agile and project delivery environments.
• Excellent communication and stakeholder management skills.

Benefits

NICE offers a flexible working model with 2 days working from the office and 3 days of remote work each week, promoting a collaborative and innovative atmosphere.

Location

Remote role within India.

How to Apply

Please apply through the application link provided on the company careers page.

Deadline

No deadline stated.