Specialist Professional Services Engineer @NiCE

Overview

The Specialist Professional Services Engineer is a customer-facing, billable role at NiCE responsible for delivering specialized expertise and solutions for NiCE products and services, including implementing, configuring, and optimizing products for enterprise contact centers.

Key Responsibilities

• Install and integrate NICE Cxone and other software solutions, while following defined methodologies and processes.
• Assist with technical questions during project kickoff until handover to support.
• Ensure proper integration of technical architecture components.
• Document design flaws and collaborate with clients to meet configuration requirements.
• Conduct systems testing for performance and reliability.
• Facilitate communication between R&D/product support and customers regarding technical feedback.
• Collaborate with Project Managers on project rollouts and document lessons learned in the NICE Knowledge Base.
• Promote AI tools to enhance decision-making across business units.

Requirements

• Bachelor’s degree in a technical or business field or equivalent experience.
• Minimum 8 years’ experience in product implementation and integration.
• Experience with Cxone suite, NICE WFM, Engage.
• Familiarity with advanced solutions such as recording, ACD, and disaster recovery systems.
• Knowledge of generative AI, NLU techniques, and digital customer engagement technologies.
• Strong analytical skills and readiness to work in APAC & EMEA shifts.
• Professional communication and interpersonal skills.

Benefits

NiCE offers opportunities for growth within a global company and promotes a flexible working environment with a hybrid model: 2 days in the office and 3 days remote each week.

Location

Remote within India.

How to Apply

Interested candidates can apply through the company's career page or via email.

Deadline

No deadline specified.