Sr. Technical Account Manager @Zapier

Overview

Zapier is seeking a Senior Technical Account Manager to support Enterprise customers by providing technical expertise and fostering long-term relationships. The role focuses on designing, building, and improving customer automations to help businesses achieve their goals efficiently.

Key Responsibilities

• Design, build, and improve customer automations by translating complex processes into practical workflow architectures.
• Review existing automations for reliability and efficiency and troubleshoot issues across connected applications.
• Develop a strong understanding of customers’ priorities and create technical account plans.
• Partner closely with Customer Success to connect technical priorities to customer outcomes.
• Represent the customer within Zapier, providing feedback and advocating for product improvements.
• Guide customers in making responsible AI decisions related to their automation strategies.

Requirements

• Significant experience (7+ years) in technical account management or a related customer-facing technical role.
• Proven track record of improving customer outcomes and owning complex technical relationships.
• Hands-on familiarity with automation platforms, including API-based solutions and integrations.
• Strong knowledge of APIs, webhooks, and workflow logic.
• Ability to operate autonomously and identify high-impact work in ambiguous environments.
• Experience with AI tools and an understanding of AI-assisted workflows.

Benefits

Details regarding benefits are not specified but generally include the perks of working in a remote-first, inclusive company.

Location

Remote, Central & South America, with Pacific Time (PST) working hours required.

How to Apply

To apply, answer a few in-depth questions in the application process to help the team get to know your skills better. The resume and CV fields are optional, and education is not a prerequisite for applying.

Deadline

The anticipated application window is 30 days from the date the job was posted (August 28, 2026), unless the number of applicants requires closing sooner or later.