Sr Technical Account Manager - West @Dataiku

Overview

Dataiku is the Platform for AI Success, offering an environment for teams to design and operate analytics, machine learning, and AI agents. The role of Sr Technical Account Manager involves working closely with strategic clients to manage relationships and provide technical support.

Key Responsibilities

• Collaborate with the Customer Success team to identify and define engagement plans.
• Manage milestones with Customer Success Manager and clients; contribute to deliverables, provide status updates, and mitigate risks.
• Centralize technical information about clients and support account strategy.
• Contribute to the growth of the Field Engineering team through documentation and process optimization.
• Serve as a primary technical advisor on Dataiku platform architecture, operations, and best practices.
• Troubleshoot product implementation within client systems.
• Communicate feature requests to product and R&D teams.
• Advise clients on technology choices related to Dataiku.

Requirements

• 7+ years of experience in a customer-facing technical role.
• Comfort in client-facing interactions.
• Strong Linux system administration experience.
• Experience with authentication and authorization systems.
• Hands-on experience with cloud services such as AWS, Azure, and GCP.
• Familiarity with the Kubernetes ecosystem.
• Understanding of the Hadoop and/or Spark ecosystems.

Benefits

• Comprehensive benefits package including stock options, medical, dental, and vision plans.
• Flexible spending accounts, pre-tax commuter benefits, and a 401k company match.
• Paid vacations, sick leave, parental leave, and disability coverage.

Location

Remote - United States

How to Apply

Apply through the Dataiku career page.