Strategy & Operations Manager - Payments Risk & Fraud @Deliveroo

Overview

Deliveroo is seeking a Senior Strategy & Operations Manager for Payments Risk & Fraud. The role focuses on defining strategies to balance customer experience and profitability while managing risks associated with payments and fraud.

Key Responsibilities

• Define and own the strategy for payment fraud, promotions abuse, cash risk, and chargebacks across multiple markets.
  • Identify emerging risks and prioritize investments to protect customers and the business.
• Drive commercial performance by owning key business metrics such as fraud losses, chargeback rates, and approval rates.
• Build data-driven solutions to understand fraud trends, improve fraud models, and develop executive reporting.
• Lead cross-functional execution by collaborating with Product, Engineering, Finance, and other teams to deliver strategic initiatives.
• Enhance the payments ecosystem by partnering with payment providers and optimizing operational processes.

Requirements

• Experience in payments, fraud, fintech, marketplaces, or financial services with measurable commercial impact.
• Strong analytical skills, including proficiency in SQL and data-driven problem solving.
• Experience in developing business cases and influencing investment decisions.
• A track record of leading initiatives across various functions.
• Ability to present complex data clearly to senior stakeholders.
• Strong commercial judgement, balancing growth, customer experience, and risk.
• Experience with payment fraud and chargebacks is desirable.

Benefits

Deliveroo offers various benefits, including healthcare, well-being support, parental leave, pensions, and generous annual leave. Benefits vary by country.

Location

This role is remote but candidates from the United Kingdom are preferred.

How to Apply

Interested candidates can apply through the link provided in the job listing.

Deadline

No specific application deadline stated.