Technical Account Management (TAM) Leader @Supabase

Overview

The Technical Account Manager (TAM) Leader at Supabase is responsible for managing the health, direction, and performance of the Technical Account Management function. This role combines leadership with hands-on involvement, ensuring that each account receives quality technical support through a proactive and relationship-focused approach.

Key Responsibilities

• Hire, coach, and develop the TAM team.
• Oversee portfolio and coverage ownership, managing assignments for named and partner-mapped accounts.
• Ensure each assigned account has a clear technical owner and monitor documentation and architecture quality.
• Audit onboarding processes and coach TAMs on best practices.
• Manage escalations and coordinate efforts during major incidents.
• Align account plans with customer roadmaps and engage in planning for strategic accounts.
• Represent customer patterns to engineering and product teams to drive improvements.

Requirements

• Experience as a Technical Account Manager and in leading a technical customer-facing team.
• Strong technical depth in database internals, scalability, and security.
• Proven ability in people leadership, providing direct feedback, and developing team members.
• Ability to analyze portfolio-level judgment across numerous accounts.
• Comfortable managing high-severity incidents and cross-functional influence.
• Excellent communication skills for briefing executives and coaching team members.

Benefits

• Fully Remote work with global team members.
• Equity ownership through ESOP.
• Tech allowance for setting up a productive work environment.
• 100% health insurance coverage for employees and 80% for dependents.
• Annual off-sites for team connection and collaboration.
• Flexible work schedule and asynchronous operations.
• Annual professional development allowance for learning opportunities.

Location

This is a fully remote position, open globally.

How to Apply

For more information on how to apply, please visit the Supabase careers page.

Deadline

No deadline specified.