Technical Account Manager @NiCE

Overview

The Technical Account Manager role at NiCE involves managing complex technical challenges for key clients, ensuring their success with NiCE products and services. This position is suited for seasoned account management professionals who aim to exceed customer expectations.

Key Responsibilities

• Drive Client Success: Act as a trusted advisor for key clients, tackling complex technical problems.
• Foster Strategic Relationships: Build collaborative partnerships with clients.
• Deliver Exceptional Service: Collaborate with internal teams to provide outstanding technical support.
• Technical Expertise: Use comprehensive knowledge of NiCE products to troubleshoot issues.
• Client-Centric Approach: Understand client business needs to enhance success with NiCE solutions.
• Communication & Knowledge Sharing: Create engaging presentations and train clients on product usage.
• Continuous Improvement: Suggest product enhancements based on client feedback.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or related field; or equivalent work experience.
• 5 years of experience in a technical or service role within software or telecommunications.
• Strong analytical and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Ability to multitask in a fast-paced environment.
• Knowledge of contact center software and technical concepts.
• Experience in Telecom, Connectivity, or Programming is an advantage.

Benefits

• Work in a fast-paced, collaborative environment with opportunities for growth.
• Flexible working arrangements under the NiCE-FLEX model (2 days in the office, 3 days remote).

Location

Remote - Philippines

How to Apply

Interested candidates should apply through the provided application portal.