Technical Account Manager @NICE Ltd.

Overview

The role of Technical Account Manager at NiCE involves managing and resolving technical challenges for key clients while ensuring their success with NiCE products and services. The company is a global leader in providing software solutions to enhance customer experiences.

Key Responsibilities

• Drive Client Success: Become a trusted advisor for key clients and resolve complex technical challenges.
• Foster Strategic Relationships: Build collaborative relationships with clients to foster trust.
• Deliver Exceptional Service: Provide outstanding technical support and customer service.
• Technical Expertise: Utilize deep knowledge of NiCE products to troubleshoot client issues.
• Client-Centric Approach: Understand client business needs to enhance success with NiCE solutions.
• Communication & Knowledge Sharing: Deliver presentations showcasing client achievements and train clients on using NiCE products.
• Continuous Improvement: Contribute to product development by recommending enhancements based on client feedback.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or related field; or equivalent experience.
• 5 years of experience in a technical or service role within software, telecommunications, or related fields.
• Strong analytical and troubleshooting skills.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Working knowledge of contact center software and technical concepts.
• Advantageous: Experience/knowledge in Telecom, Connectivity, Programming, or related areas.

Benefits

Join a growing global company where every day offers opportunities for learning and career growth, with a collaborative work environment.

Flexible working according to the NiCE-FLEX model: 2 days office work, 3 days remote per week.

Location

Philippines

How to Apply

Interested applicants should apply through the company's career page.

Deadline

No specific deadline mentioned.